Statement of Purpose
Boothstown Medical Centre
Dr R Anderson and Dr M Ahmed
Boothstown Medical Centre, 239 Mosley Common Road, Boothstown, Worsley, Manchester M28 1BZ
Tel: 01942 483828
Fax: 0161 799 5046
Created 17.11.2016 (V2)
The date of registration with the Care Quality Commission is 1st April 2013.
CQC Provider ID: 1-199788085
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Boothstown Medical Centre) is required to provide to the Care Quality Commission a statement of purpose.
The registered activities and service types have been agreed in accordance with CQC guidance.
The regulated activities under CQC are:
- Treatment of disease, disorder or injury
- Surgical procedures
- Diagnostic and screening procedures
- Maternity and midwifery services
- Family planning service
Our Aims and Objectives for delivering each of the above regulated activities are:
- To provide a high quality service to patients, in a professional and effective way. This is carried out in an environment which is both safe and friendly for both patients and staff.
- To continually improve healthcare services which will be monitored and audited. We are working towards the new models of care with continuous personal development.
- To provide safe, individual healthcare to the whole practice population and to create a relationship between patient and health professional which ensures mutual respect, holistic care and continuous learning and training
- To encourage patients to join the Patient Participation Group, to contribute and provide relevant feedback to aid the delivery of improved care and involvement within the community.
- To act with integrity and complete confidentiality
- To treat all patients and staff with dignity, respect and honesty irrespective of race, religion or sexual orientation.
- To guide employees in accordance with diversity and equality policy.
- To improve Clinical Governance and Evidence Based Practice
- To improve Clinical and Non-clinical Risk Management
- To reduce risk in specific clinical risk areas and facilities
- To improve the environment
- To improve vigilance for unforeseen emergencies
- To become a patient centred organisation through decision making and communication, ensuring communication needs are met, involving patients and carers as appropriate, in plans for the management of their condition.
- To educate patients to self-care where appropriate which, will in turn, enhance patient outcomes by gaining insights into good health and reduce or assist in the prevention of future ill health within our community.
- To provide all staff with the appropriate training, including safeguarding of both children and adults who may be at risk, to ensure their safety.
- To improve services offered to patients whilst encouraging them to take part in the prevention and screening of diseases and local campaigns, whilst ensuring that this is provided in the correct communication format.
- We work collaboratively, within the practice and also with community health teams such as District Nurses, Maternity and Midwifery services, Community Matrons, MacMillan Nurses, Integrated Neighbourhood Team, Local Pharmacists, Social Workers and the Community Link Worker in order to maintain a high standard of care.
- To recruit, retain and develop a motivated and appropriately skilled workforce
- To enhance performance of the workforce in all aspects.
- To continue the development of the practice
- To ensure effective management and governance systems
Our purpose is to provide patients registered at Boothstown Medical Centre with high quality personal healthcare and to seek continuous improvement of the health status of the overall practice population.
General Practitioner Partners
Dr Richard Anderson MB.Ch.B
GMC No: 4013877
Dr Mayada Ahmed MB.Ch.B DFFP
GMC No: 4683427
Salaried General Practitioner
Dr Robert Lipski
GMC No: 6136280
Other clinical staff
Sister Christine Rostron – Nurse Practitioner RGN, B.Sc (Hons) in Nurse Practitioner, A51 Specialist PN, V300 Prescribing
Sister Joanne Oliver – RN, Nurse Independent and Supplementary Prescriber
Sister Andrea Griffiths - RGN
Sharon Macafee – Practice Manager
Dorothy Casey – Consultant Practice Manager
Louise Picking – Assistant Practice Manager
The number of patients has risen over the years and has now reached almost 6000.
Boothstown Medical Centre has been an important part of Boothstown for over 50 years, providing medical care for the people of Boothstown and beyond. It was a single handed GP practice until 2001 when changes started to be made. A salaried GP was appointed to work alongside Dr Yates (now retired) and extensions were made to the existing building.
The Practice is located on a bus route and is easily accessible from the A580, East Lancashire Road. The property has its own car park with disabled parking spaces.
The Practice has two information screens which display messages for the patients, including general information, services available at the surgery, national and local campaigns for prevention of disease and illness. These also act as a call system to inform the patient when to go through to the Clinician along with the relevant room number.
The services provided by Boothstown Medical Centre are:
Routine medical checks and general medical services.
NHS relevant prescriptions and medications or a private prescription can be issued
Immunisations: Childhood immunisations and foreign travel vaccinations
Health Protection: Preventative immunisations e.g. influenza, pneumococcal, shingles &Whooping cough for pregnant ladies.
Management of Chronic Disease and Long Term Conditions
This includes a wide range of conditions which require long term treatment and care. Our priority is to ensure that care is appropriate for the patient and is on-going. Patients are recalled on a regular basis for long term conditions such as Coronary Heart Disease, Diabetes, Stroke, Respiratory Conditions, Dementia, Epilepsy, Mental Health problems, Learning Disabilities.
General Nursing Care
Our nurses provide well person checks for all patients including those aged 40 – 74 and the over 75’s, new patient checks, blood pressure monitoring, travel advice and vaccinations, smears, ECGs, 24 hour blood pressure monitoring, spirometry (lung function tests), smoking cessation clinics and lifestyle management with referral to a health professional for exercise and weight management to help maintain a healthier lifestyle.
Family Planning and Contraceptive Services
This is provided by the doctors and nurses. The nurses are able to provide contraception monitoring for all methods initiated by the doctor.
IUCD (Coil) fitting, Depo Provera injections and oral contraception are available.
Community midwives from Salford Royal and Wigan Hospitals hold their own clinics at the practice. They supervise antenatal care and liaise with the General Practitioners. The Nurse Practitioner and Practice Nurse are qualified to carry out post natal examinations.
Child Health Surveillance Checks
The Practice offers Child Health Surveillance Checks for new babies aged 6 – 8weeks. These are carried out by Dr Ahmed.
We have a weekly minor surgery clinic run by Dr Anderson. In this dedicated session minor surgical procedures can be performed, avoiding the need for hospital referral. Our nurses will also remove sutures following any surgery carried out at the practice.
Joint injections are also available after consultation with the GP.
The practice nurses are qualified to carry out cervical screening and tests in the form of cervical smears.
Our practice ethos is to strive to provide a relationship between patients and health professionals based on the following:
We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Boothstown Medical Centre is committed to delivering an excellent service. We encourage patients to highlight any discrepancies and to offer the same commitment in return.
We treat both patients and illness. This means that we are equally interested in the physical, psychological and social aspects of each patient’s individual care.
Continuity of Care
Building and maintaining a strong relationship between doctors, health professionals and patients is essential to the way we work as a Practice. This is especially so in the management of ongoing problems or long-term illness’. In these circumstances we will try to make sure that patients continue to see the same health professional and wherever possible, we will facilitate this through our appointments system. If you have a new problem and the health professional you normally see is unavailable, or you may wish to see someone else, we would urge you to see any of the doctors or nurses in the practice.
Learning and Training
Boothstown Medical Centre is committed to the training of all staff.
All health professionals and administrative staff undergo an annual appraisal where the goals of the individual, teams and practice are discussed and agreement reached on the way forward. Regular reviews are a way of reinforcing effective performance, recognising areas for improvement and developing strengths.
We also recognise the benefit of supported learning for our patients and families, enhancing the ability to manage and cope with both ‘self limiting’ and long-term illness. Patients are provided with advice in regards to appropriate self care.
We are a training practice in conjunction with Manchester University and provide teaching for medical students. The consent of the patient is obtained prior to the students being involved in their consultations.
Access to Patient Information
All patient information is considered to be confidential and we fully comply with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.
Confidential patient data will be shared within the healthcare team at the practice and with other healthcare professionals to whom the patient is referred. Those professionals have a professional and contractual duty of confidentiality.
Confidential and identifiable information relating to patients will never be disclosed to other individuals without the patient’s explicit consent, unless it is a matter of life and death, or there is a serious risk to the health and safety of the patients, or it is strongly in the public interest to do so.
In these circumstances the minimum identifiable information that is essential to serve a legal purpose may be revealed to another individual who has a legal requirement to access the data for the given purpose.
The individual will also have professional and/or a contractual duty of confidentiality. Data will otherwise be anonymised, if possible, before disclosure if this would serve the purpose for which data is required.
Data Protection Policy
Boothstown Medical Centre is committed to the security of patient and staff records.
The practice will take steps to ensure that individual patient information is not deliberately or accidentally released or (by default), made available or accessible to a third party without the consent of the patient, unless otherwise legally compliant. This will include training on confidentiality issues, Data Protection Act principles, working security policies and the application of best practice in the workplace.
The practice will maintain a system of “Significant Event Reporting” through a no-blame culture to capture and address incidents which threaten compliance.
Patients Rights and Responsibilities
Patients have a right to expect a high standard of care from the practice. We will strive at all times to provide the best care possible within the resources available to us.
We ask that patients take full responsibility for ensuring that they do not abuse the service. It is the responsibility of the patient to ensure that they keep medical appointments and follow medical advice given to them. If a medical problem is complicated or there is more than one problem to be discussed, patients are encouraged to make more than one appointment.
In rare cases, a practice/patient relationship breaks down completely. If this situation arises the patient may wish to register with a different practice. The practice also has the right to remove a patient from their list. This would generally only follow a warning that had failed to resolve the problem and a patient would normally be given a specific reason for removal.
Patients have the right to express a preference of clinician when making an appointment.
Violent Patients – Zero Tolerance
The practice and the NHS operates a Zero Tolerance Policy with regards to violence and abuse and the practice has the right to remove violent patients from their list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In any situation like this we would be obliged to notify the patient in writing of their removal from the practice list and an entry recorded in the patient record of the removal from the list and the circumstances leading to it. The CCG would then be responsible for allocating further medical care for the patient.
Patient Participation Group
We have a very proactive Patient Participation Group at Boothstown Medical Centre and we are committed to continually improve services by listening to and learning from our patients. We would welcome any new members into the Patient Participation Group and encourage patients to take an active interest in the running of our practice.
Repeat Prescription Policy at Boothstown Medical Centre
Repeat prescriptions are ready for collection within 48 hours (taking weekends and Bank Holidays into consideration). The reason for this time delay is to ensure that the prescription is issued safely and signed and authorised by the most appropriate person. Should you wish to collect your medication directly from the chemist, your prescription can be collected from the practice on your behalf by whichever pharmacy you choose. You would need to make arrangements with your chosen chemist.
In order to obtain repeat prescriptions you can choose a way which is convenient to you from the options below:
- In person at the surgery – Please place the right side of your previous prescription with the items ticked on it that you require in the post box provided in the porch leading to reception.
- Fax – Please fax your request to 0161 799 5046
- On-line – You can order your prescriptions online. In order to use this service you must be registered first – please call the surgery to ask a receptionist for details.
- By phone – Telephone requests are only accepted from housebound, elderly and infirm patients
Complaints Procedure at Boothstown Medical Centre
One of the main priorities at this practice is to provide a high standard of care and we welcome patient comments as to how we may improve the service we provide. If you have any comments, complaints or criticisms please contact the Practice Manager, Mrs Sharon Macafee, either in writing or ask a receptionist to arrange an appointment for you to meet with the Practice Manager.
Problems of an administrative nature will be investigated by the Practice Manager, clinical ones by one of the GP Partners. If the problem is not resolved to your satisfaction we will advise you how to pursue the matter further via the Wigan Borough Clinical Commissioning Group.
Boothstown Medical Centre – Statement of Purpose
Signed by Registered Manager: …………………………………………………….