Please note it is 48 working hours for prescriptions.

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Patient Charter



  • To be polite and courteous to all the Practice Team

  • To be patient during busy periods and when there are unavoidable delays

  • To give adequate notice if you need to cancel an appointment

  • To request home visits before 10:30am and only if they are medically necessary and you are physically unable to attend the surgery

  • To give at least 48 hours notice, taking into consideration weekends, when requesting a repeat prescription. Repeat prescriptions can be made either by e mail, in writing, by post or fax. Exceptions will be made for housebound patients

  • It is your, or your carer’s, responsibility to ensure that you do not leave yourself without medication and that you take your medication in the prescribed quantities

  • When notified that your repeat medication is due for review you should make an appointment with the doctor before your next prescription is due

  • To ask for a private room if your conversation is confidential and you do not want to discuss it at the reception desk

  • To inform the Practice immediately if you change your name, address or telephone number

  • To switch off mobile telephones whilst on the premises

  • To adhere to the “No Smoking” policy

  • To let us know if you feel we have failed you in any way

  • To let us know if you are satisfied with the service we provide

  • To adhere to the “Zero Violence” policy

Reviewed March 2016 – Dorothy Casey

Review Due- March 2018


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